Support Email
[email protected]Use this for account, pool, wallet, withdrawal, and settlement issues.
Help Centre
Frequently Asked Questions
Best Details to Include
Handle, pool ID, match ID
Including identifiers helps the support team trace your request faster.
Eligibility Checks
KYC, wallets, cutoffs
Most blocked actions are caused by verification, balance, or cutoff rules.
Accounts
Who can open a GagaWins account?
Accounts
Who can open a GagaWins account?
GagaWins accounts are intended for users who are at least 18 years old and legally permitted to use sports-pool products in Nigeria. You must register with accurate personal, contact, and payment information.
Accounts
How do I activate my account?
Accounts
How do I activate my account?
Players and organizers complete account activation by verifying the required OTP channels presented during onboarding. Email verification is required for account activation, and phone verification is used for login and transaction safety where applicable.
Pools
How do I join a pool?
Pools
How do I join a pool?
You can join a pool by opening the pool detail page or using the Submit Entry flow. A valid stake is deducted from your Play Wallet once your entry is accepted.
Pools
Why can't I enter a pool after kickoff?
Pools
Why can't I enter a pool after kickoff?
Pool entry closes at the configured entry cutoff time for the match. After the cutoff passes, new entries and stake edits are blocked to preserve fairness and settlement integrity.
Pools
How do score and outcome pools work?
Pools
How do score and outcome pools work?
Outcome pools settle on home win, away win, or draw. Score pools settle on the exact final scoreline recorded for the match. If you choose the wrong score or outcome, your entry loses unless a specific refund or loss-sharing rule applies.
Wallet
What wallet balance is used for entry stakes?
Wallet
What wallet balance is used for entry stakes?
Pool entries are funded from the Play Wallet. Winnings, refunds, and loss-sharing credits are recorded separately according to the applicable settlement outcome and then reflected in the correct wallet balance.
Settlement
When are pools settled?
Settlement
When are pools settled?
Pools are settled after the official match result is synced into GagaWins. For Sports API fixtures, settlement follows the recorded final result. For GG manual matches, settlement follows the manual result submitted by an authorized admin operator.
Organizers
How do private pools work?
Organizers
How do private pools work?
Private player pools are visible to eligible players who share an active group with the pool owner. Private organizer pools are visible to eligible players who follow the organizer.
Withdrawals
How do withdrawals work?
Withdrawals
How do withdrawals work?
Withdrawal requests are reviewed according to account type, KYC status, bank details, and internal payout thresholds. Where eligible, approved withdrawals are paid to the bank account details saved on your profile.
Safety
How do I contact GagaWins support?
Safety
How do I contact GagaWins support?
You can contact the GagaWins support team at [email protected]. For faster resolution, include your handle, the relevant pool or match ID, and a short description of the issue.